One of the largest challenges preventing organisations from competing effectively in the market is their structure. When you are optimised for technology or role, then you are not optimised for customer value. But how do you actually get there? What does good look like for your organisation if you went back to the drawing board? I’m going to share a process I’ve developed for redesigning a system for outcome alignment.
Note that this is not going to be a full article on digital transformation or strategic redesign. I am simply going to focus on the guiding principles and a specific approach to assist in exploring an outcome aligned design.
You’ve got a quick job to do so fire it off to an IT team. It should only take around half a day of effort so you expect to hear back by the end of the week. Three weeks later and you’re still waiting. So why is this happening? What is the deal with IT delays?
Apologies in advance to all scientists, engineers, and mathematicians.
Over this series, I’ve spoken in detail about the organisational impact of IT dependencies in your system. I’d like to take a diversion and discuss how it can impact the individual.
I posit that even without the work benefits you could derive from eliminating dependencies, the quality of life changes you could bring about would more than pay for the effort.
This isn’t an article about workplace stress, we’re all pretty familiar with its cost to our economy. Nor is this an article about the cost of employee churn. It’s not even about the cost to productivity through disengagement. Let’s move forward knowing the impact of people not being happy.